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| 100 |
_948478 _aZeithaml, Valarie A |
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| 245 |
_aMarketing de Servicios _c Valarie A Zeithaml,y otros |
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| 250 |
_a5a.ed _bed |
||
| 260 |
_aMexico _bMcGrawHill _c2009 |
||
| 300 |
_axxix,709pag _bIlustraciones _c27cm |
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| 504 | _aIncluye bibliografia | ||
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_25a.ed _a658.8 _bZ48 |
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_91771 _aMercadeo Servicio Al Cliente |
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